Frequently Asked Questions (FAQ)
General Information:
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A:
I’m not sure if we are ready to commit to the team. Are we able to do a trial run?
Yes! We offer a free 3-day trial so swimmers can experience our program before committing. During these three days, you’ll meet our coaches, join real practices, and see how fun and supportive our team is. You can sign up here.
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How do I know which group to sign my child up for?
Consider age and swimming ability when deciding which group your swimmer will be placed in. You can find a description of the different groups here. If you’re unsure, don’t worry—we’re here to help! Feel free to contact Erin at erin@boerneelite for a recommended time to come to practice. One of our coaches will recommend the best group for your swimmer to ensure the right fit and a great experience.
Registration & Fees:
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What are the monthly dues?
Monthly dues vary depending on which program you sign up for. Program pricing can be found on our registration page.
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Are there annual administrative fees and what are they?
Yes, we have annual administrative fees to help keep our swim club running smoothly. These fees cover behind-the-scenes essentials and the tools we use to keep practices, meets, and communication organized. Our annual administrative fees are assessed every August and applied to September 1st invoicing. If you have any additional questions regarding annual administrative fees, please contact Erin@boerneelite.com.
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Do we have to pay for swim meets? Are there any other fees included?
Yes, you will have to pay for swim meets. Pricing varies depending on the host team- prices will be posted on all meet registrations. Please note that a coaching fee will be applied to all meets as well. If you sign up for a swim meet and then cannot attend, you will still be charged for the meet. If you have specific questions regarding swim meet costs, please contact erin@boerneelite.com.
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Is there a discount if we have more than 1 swimmer in our family?
Yes, we have a multi-family discount. For 2+ swimmers, you will receive a 10% discount on monthly dues and annual admin fees. For 3+ swimmers, you will receive a 15% discount.
Member Dashboard & Applications:
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Where do I go to see my swimmer’s information?
After you have registered for your program, you will be directed to sign into your dashboard from Commit Swimming. You can go here to access your dashboard.
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I have downloaded the Commit App, but I don’t see my billing information?
The Commit App will only show your swimmers attendance and workouts. If you want to manage the calendar, billing, and meet declaration, you will need to access your dashboard here.